As an absolute pioneer, TELAG has been relying on the telephone as a communication channel in customer service since 1959(!) already, which in the current times more than ever, proves to be a channel with a future. Contact centers have always been, still are and will remain an important touchpoint in customer service. Of course, TELAG no longer only communicates over the telephone, but also via chat and email and they had been interacting with customers through video call for 10 years already before the COVID-19 pandemic started.
The TELAG team counts 200 certified employees who on behalf of their customers coordinate the deployment of heating and thermal engineers or provide around the clock support to elevator passenger who got stuck. TELAG has also made a name for themselves in the pharmaceutical industry: the certified healthcare team manages study participants in worldwide clinical studies in 29 languages (!), ensures the compliance of participants around the globe and provides important findings for research and science.
In short, the solid SME with pioneering spirit has some interesting stories to tell. And as their content management partner, we get to condense these stories.
Our tasks include:
We are fascinated by the fact that TELAG as a market leader has always stayed grounded, and cultivated long-term, sustainable and prosperous customer relationships with exemplary business ethics. For us, TELAG is not only a customer but also a role model for our first 60 years of BMQ Partners!